Senior Business Support Specialist

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What We’re Looking For

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What We Offer You The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes A full-time role.

The role

- Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.

- Ensure the team sets up, amends and maintains In-Service contracts in ByD.

- Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.

- Ensure invoicing is processed in accordance with client contracts and country requirements.

- Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.

- Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.

- Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.





- Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.

- Maintain Country Billing Bibles to support consistent and accurate processes.

- Suggest improvements and work with the Global Process Owner on new process implementations.

- Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.

- Maintain client data as necessary.

- Build positive working relationships across departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.

- Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.

- Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.

What You Bring

- Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.

- Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.

- Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.





- Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions.

- Ability to manage priorities, deliver against SLAs/KPIs and support team performance.

- Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time

- Ability to lead, motivate, coach, and develop a productive team.

You Are Someone Who

- Is keen to take accountability and ownership for delivering customer needs

- Is able to manage tasks and prioritize them toward meeting goals

- Is effective at solving problems and making timely decisions

- Is motivated and willing to take initiatives

- Communicates in a structured way and has ability to present technical ideas in user-friendly language

- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

- Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.

- Be willing to adjust, and prepared to take on current responsibilities

- Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.

- Demonstrate initiative and willingness to take action adjusting your approach when necessary.

- Solid collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments

📌 Billing Team Leader - Contract to Invoice (Mumbai)
🏢 Lloyd's Register
📍 Mumbai