About Crack-ED

Crack-ED is a fast-growing upskilling organisation dedicated to building India’s first employability engine. Our mission is to create job-ready candidates by equipping learners with the professional, communication, behavioural, and workplace skills needed to succeed in modern careers. We partner with colleges, universities, and corporate organisations to deliver high-impact, practical learning experiences.

Role Overview The BFSI Trainer will be responsible for delivering domain and behavioural training for learners preparing for customer-facing roles across Banking, Financial Services and Insurance (BFSI). The role requires a combination of hands-on BFSI industry experience and training capability, with a strong understanding of how frontline banking and financial services roles operate in practice.

Responsibilities include classroom and virtual facilitation, learner coaching, simulations and role-plays, assessments, and collaboration with the Learning Design team to ensure training content remains accurate, practical and aligned with industry requirements.

Key Responsibilities

- BFSI Training Delivery

● Deliver classroom and virtual training on BFSI products, processes, sales, service and customer-facing roles.

● Facilitate practical learning through case studies, role-plays, simulations and real-world BFSI scenarios. ● Deliver behavioural and professional skills training relevant to frontline BFSI roles.

- Learner Coaching & Assessment

● Assess learner knowledge, skills and job readiness through quizzes, role-plays and practical evaluations.

● Provide structured feedback, coaching and remediation to improve learner performance.





- Content & Domain Support

● Review BFSI learning content for domain accuracy, relevance and practical applicability.

● Contribute industry examples, case studies, activities and domain inputs for new and existing programs.

- Training Effectiveness

● Track learner performance and identify recurring capability gaps.

● Share training observations and recommendations for improving learning outcomes.

- Stakeholder Collaboration

● Collaborate with Learning Design, Operations, SMEs and other stakeholders for effective program delivery.

● Participate in client interactions, trainer enablement and field immersions as required.

Key Responsibilities

● 4–5 years of overall qualified experience, including hands-on experience within banking or the broader BFSI sector.

● Experience in customer-facing or business roles such as branch banking, relationship management, sales, lending, customer service, collections, operations or similar BFSI functions.

● Prior exposure to training, coaching, mentoring or facilitation.

● Strong understanding of BFSI products, processes, customer interactions and sales/service environments.

● Strong classroom facilitation, presentation and learner-engagement skills.

● Ability to simplify complex concepts and translate domain knowledge into practical learning.

● Comfort with role-plays, simulations, assessments and individual coaching.

● Strong verbal and written communication skills.

● Willingness to travel occasionally for training delivery, client engagements or field immersions.

Join a fast growing team to build India’s first employability engine!

📌 BFSI Trainer (Gurugram)
🏢 Crack-ED
📍 Gurugram