Operations &
Workshop Management
Oversee day-to-day service operations, including job card opening, bay allocation, technical quality checks, and timely vehicle delivery.
Monitor floor productivity, technician efficiency, and work-in-progress (WIP) vehicles to minimize turnaround time (TAT).
Manage spare parts inventory and coordinate with supply chain teams to prevent vehicle backlogs due to parts unavailability.
Financial &
P&L; Accountability
Develop and manage annual departmental budgets, operating expenses, and monthly financial targets.
Track Profit &
Loss (P&L;) statements, labor sales, accessory sales, and warranty claim settlements to maximize gross margins.
Implement cost-control measures without compromising service quality or workplace safety.
Team Leadership &
Development
Lead, mentor, and evaluate Service Managers, Service Advisors, Shop Foremen, and technicians.




Conduct periodic training programs on emerging technologies, including EV (Electric Vehicle) architecture, diagnostics, and OEM guidelines.
Foster a high-performance culture, manage staffing levels, and handle performance appraisals.
Customer Relationship

Management (CRM) &
Compliance
Drive high Customer Satisfaction Index (CSI) scores and manage escalations or complex customer grievances.
Monitor repeat-repair ratios and institute corrective quality control measures.
Ensure strict adherence to OEM compliance protocols, statutory safety requirements, and environmental standards.

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 General Manager Two Wheeler Service Chennai
🏢 Khivraj Motors Private
📍 Chennai