Client & Channel Partner Handling

Attend to walk-in clients and channel partners professionally; understand requirements and provide relevant project information; ensure prompt and courteous engagement throughout the visit.
Project Presentation & Product Knowledge

Conduct effective and structured project presentations covering project USP, location, specifications, amenities, layouts, pricing/offer details and other relevant information; maintain thorough knowledge of the project and competition.
Sample Flat / Site Show-Arounds

Conduct skilled and engaging show-arounds of the sample flat; explain key features, specifications, finishes, design elements and project perks; ensure the sample flat is presentable and visitor-ready at all times.
Lead Management & Sales Support

Capture and maintain accurate details of visitors/leads; understand customer requirements and coordinate with the Sales team for further engagement and follow-up; ensure timely handover of qualified leads.
Channel Partner Coordination

Coordinate with channel partners during visits or post visits, facilitate project presentations and site visits,



provide required project information and ensure a seamless experience for their clients.
Customer Experience & Relationship Management

Deliver a premium and consistent customer experience from arrival through presentation and site visit; address basic queries appropriately and escalate issues where required.
Reporting & Process Compliance

Maintain daily visitor/lead records, presentation and site-visit reports, feedback and other MIS; ensure adherence to prescribed pre-sales processes, protocols and documentation.
F&B; & Hospitality Management

Ensure appropriate F&B; arrangements are made for clients and channel partners during meetings and visits. Coordinate with the support team to ensure timely serving, quality, presentation and replenishment of refreshments.
Meeting Room & Client Experience Management

Ensure meeting rooms are clean, well-maintained and presentation-ready at all times. Ensure updated cost sheets, payment plans, brochures, forms, stationery and other presentation/meeting requirements are readily available. Coordinate with relevant teams to ensure uninterrupted availability of required material.

📌 Guest Relations Executive Gurugram
🏢 Mvn Infrastructure
📍 Gurugram