Virtual Assistant – Auto Repossession Operations

Job Type: Full-Time

Work Location: Remote

Industry: Auto Repossession / Recovery Services

Job Summary -

We are looking for an experienced and detail-oriented Virtual Assistant – Auto Repossession Operations to support our team with pre-repossession and post-repossession administrative and operational processes.

The ideal candidate will have hands-on experience with auto repossession/recovery operations and be familiar with RDM, ClearPlan, and Clear Data. This position requires strong attention to detail, excellent organizational skills, accurate data entry, and the ability to manage multiple accounts and assignments.

Responsibilities Pre-Repossession -

- Review and update account and vehicle information before repossession.
- Perform and document skip tracing to locate debtors and/or vehicles.
- Update addresses, phone numbers, vehicle information, and other account changes.
- Review assignments for accuracy and ensure required information is available.
- Communicate with drivers and internal teams regarding assignments.
- Monitor assignment status and follow up on pending repossession accounts.
- Enter and maintain accurate information in repossession management systems.
- Document all relevant changes and activity on accounts.

Post-Repossession -

- Update repossession and recovery information promptly after a vehicle is recovered.
- Maintain accurate vehicle, driver, storage, and assignment information.
- Update Driver Pages with recovery-related information.
- Maintain and update storage information.
- Record and verify fuel counts after vehicle recovery.
- Review completed assignments for missing or incorrect information.




- Process required account and vehicle status updates.
- Coordinate with drivers, storage facilities, clients, and internal teams as needed.
- Ensure all repossession records are complete and accurately documented.

Invoicing & Billing -

- Prepare and process invoices for repossession-related services.
- Review invoices for accuracy and completeness.
- Enter and update billing information.
- Verify applicable fees, storage charges, transportation charges, and other service charges.
- Process CRs/corrections/adjustments as required.
- Identify billing discrepancies and coordinate corrections.
- Maintain supporting documentation for billing and invoicing.

Skip Tracing & Account Updates -

- Perform ongoing skip tracing using approved resources and procedures.
- Research and update new contact information, addresses, phone numbers, and vehicle locations.
- Accurately document skip-tracing results and changes.
- Maintain clear and accurate account notes.
- Escalate accounts requiring additional research or review.

Software & Systems -

Candidates should have experience with or knowledge of:

- RDM
- ClearPlan
- Clear Data
- Repossession Management Systems
- Skip Tracing Tools
- Billing and Invoicing Systems
- Microsoft Office / Google Workspace





Experience working with multiple systems and transferring information accurately between platforms is highly preferred.

Required Skills -

- Previous experience in auto repossession, recovery, collections, skip tracing, fleet, or related operations.
- Understanding of the pre- and post-repossession workflow.
- Experience with invoicing and billing.
- Experience with CRs, account updates, and billing adjustments.
- Experience maintaining Driver Pages and driver-related information.
- Knowledge of vehicle storage processes.
- Ability to accurately record and verify fuel counts.
- Experience performing skip tracing and updating skip-trace information.
- Familiarity with RDM, ClearPlan, and Explicit Data.
- Strong computer and data-entry skills.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently and meet deadlines.
- Ability to handle confidential customer and vehicle information professionally.

We Are Looking For The successful candidate is:
- Detail-oriented and highly organized.
- Reliable and consistent.
- Comfortable handling multiple accounts and priorities.
- Strong at following up on pending tasks.
- Able to identify discrepancies and correct errors.
- Comfortable communicating with drivers, clients, and internal teams.
- Able to work independently in a remote environment.
- Quick to learn new systems and processes.

To Apply:

Please submit your resume highlighting your experience with auto repossession, skip tracing, billing/invoicing, RDM, ClearPlan, Clear Data, and post-repossession operations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience

- Auto possession: 1 year (Preferred)

Work Location: Remote

📌 Back Office – Auto Repossession Operations (India)
🏢 DNN Fincomtrade
📍 India