Job Summary

EXL is looking for a skilled Managed Service Engineer with strong hands-on experience in AWS Cloud, DevOps, Infrastructure Monitoring, Automation, Incident Management, and Production Support.

The ideal candidate will be responsible for ensuring the stability, availability, performance, and security of cloud-native platforms. This role requires expertise in managing cloud infrastructure, CI/CD pipelines, monitoring solutions, incident response, and operational support processes while collaborating with cross-functional teams to deliver high-quality managed services.

Key Responsibilities

Managed Services & Production Support

- Provide day-to-day operational support for cloud infrastructure, applications, and data platforms.
- Monitor system health, availability, performance, and security alerts across production environments.
- Manage incidents, service requests, change requests, and problem management activities.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Ensure compliance with SLAs, OLAs, and support governance frameworks.
- Create and maintain runbooks, SOPs, knowledge articles, and operational documentation.
- Support BAU operations while continuously identifying opportunities for service improvements.

DevOps Engineering

- Manage and support CI/CD pipelines for application and infrastructure deployments.
- Automate repetitive operational and deployment tasks using scripting and DevOps tools.
- Support build, release, and deployment activities across development, testing, and production environments.
- Collaborate with development teams to troubleshoot deployment and environment-related issues.
- Implement Infrastructure as Code (IaC) solutions for environment provisioning and configuration management.
- Ensure deployment reliability, scalability, and operational efficiency.

AWS Cloud Operations Manage and support AWS services including:

- EC2
- S3
- IAM
- VPC
- Lambda
- RDS
- CloudWatch
- CloudTrail
- ELB / ALB
- Auto Scaling
- ECS / EKS (preferred)

Additional responsibilities include:





- Monitor and optimize AWS resource utilization.
- Support cloud security, patch management, backup and recovery processes.
- Manage access controls, permissions, and IAM policies.
- Assist in cloud cost optimization initiatives and governance activities.
- Ensure highly available and secure cloud environments.

Monitoring, Incident & Problem Management

- Configure and maintain monitoring dashboards, alerts, and logging solutions.
- Respond to incidents and alerts based on defined severity levels and escalation procedures.
- Coordinate with application, infrastructure, security, and business stakeholders during outages.
- Conduct proactive health checks and preventive maintenance activities.
- Support post-incident reviews, problem management, and continuous service improvement initiatives.
- Ensure timely resolution of production issues and operational risks.

Security & Compliance

- Follow AWS and enterprise security best practices for access management, network security, and data protection.
- Manage IAM roles, permissions, key rotation, and vulnerability remediation activities.
- Support audit requests, compliance reviews, and operational risk assessments.
- Ensure adherence to organizational security, compliance, and change management policies.
- Participate in disaster recovery planning and operational readiness activities.

Required Technical Skills

Cloud Technologies

- Strong hands-on experience with AWS Cloud Services.
- Working knowledge of cloud operations, networking, and infrastructure management.

DevOps & Automation

Experience with:

- Jenkins
- GitHub Actions
- GitLab CI/CD
- Azure DevOps
- Git / Bitbucket
- Terraform




- AWS CloudFormation
- Docker
- Kubernetes
- Ansible (preferred)

Operating Systems & Scripting

- Linux/Unix Administration
- Shell Scripting (Bash)
- Python scripting (preferred)

Monitoring & Observability

Experience with:

- AWS CloudWatch
- Splunk
- Datadog
- Grafana
- Prometheus
- ELK Stack (Elasticsearch, Logstash, Kibana)

Networking

Strong understanding of:

- VPC
- Subnets
- Route Tables
- Security Groups
- Load Balancers
- DNS
- VPN Connectivity

IT Service Management

Experience with:

- ServiceNow
- Jira
- Other ITSM tools

Security & Governance

- Identity & Access Management (IAM)
- Backup & Disaster Recovery
- Vulnerability Management
- Cloud Governance and Compliance

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- AWS certifications such as AWS Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps Administrator are preferred.
- Additional certifications in DevOps, Kubernetes, Terraform, or ITIL are a plus.

Experience Requirements

- 3 to 8 years of experience in Cloud Operations, DevOps, Production Support, IT Operations, or Managed Services.
- Minimum 2+ years of hands-on experience working with AWS environments.
- Proven experience supporting production applications and cloud infrastructure.
- Experience handling incidents, change management, service requests, and operational support activities.
- Exposure to 24x7 support environments, on-call rotations, or shift-based operations is preferred.

Preferred Competencies

- Strong analytical and problem-solving skills.
- Excellent troubleshooting and incident management capabilities.
- Ability to work independently in a rapid-paced environment.
- Strong communication and stakeholder management skills.
- Continuous improvement mindset with focus on automation and operational excellence.
- Ability to manage multiple priorities and critical production issues effectively.

📌 Aws Devops Engineer (Pune)
🏢 EXL
📍 Pune