Hiring For Freshers | International Voice Process | US Shift

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent chance for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities
Handle customer interactions through voice, email, and chat support channels.
Respond to customer queries professionally and provide timely resolutions.
Maintain accurate customer information across multiple systems and databases.
Investigate and resolve customer concerns while ensuring a positive customer experience.
Escalate complex issues to the appropriate teams when required.
Adhere to process guidelines, quality standards, and compliance requirements.
Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills
Excellent verbal and written communication skills.




Strong customer service and problem-solving abilities.
Positive analytical and organizational skills.
Ability to work effectively in a fast-paced environment.
Basic computer proficiency and data management skills.

Eligibility Criteria
Freshers from the 2025 and 2026 graduating batches.
Arts & Science graduates are eligible to apply.
Candidates should possess strong communication skills and be willing to work in a US Shift workplace.

Educational Qualification
Bachelor's degree in arts & science disciplines.

Not Eligible
BE / B.Tech
MCA
M.Tech
Msc IT
IT-related Engineering Graduates

If you are looking to start your professional journey with a global organization and develop a rewarding career in customer support and operations, we encourage you to apply.

Contact Person: Aswini A
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📌 Hiring Freshers Process Associate International Voice Process Us Shift Chennai
🏢 HCLTech
📍 Chennai