Role Overview The Customer Relationship Officer will be responsible for managing key client relationships, driving business growth within existing accounts, and supporting sales execution. The role requires a robust understanding of customer needs, market dynamics, and effective use of CRM and digital tools to enhance customer engagement and revenue growth.

Key Responsibilities
Customer Relationship Management
Build, develop, and maintain long-term relationships with clients to ensure high customer satisfaction and retention.
Act as the primary point of contact for all customer inquiries, resolving issues promptly and professionally.
Understand customer requirements and provide tailored solutions to strengthen engagement and loyalty.
Business Growth & Market Development
Drive revenue growth by expanding business with existing customers through upselling and cross-selling.
Analyse market trends and customer behaviour to identify growth prospects within the assigned region.
Take proactive initiatives to expand market presence and strengthen relationship with the customer.
CRM & Data Management
Maintain accurate and up-to-date customer data, order pipeline, and interaction records in CRM tools.
Ensure data integrity, proper lead tracking,



and timely updates for effective decision-making.
Sales Support & Execution
Prepare customer presentations, proposals, and commercial offers aligned with client requirements.
Coordinate with internal teams (production, logistics, and accounts) to ensure seamless execution of orders.
Conduct Monthly Review Meetings (MRM) and provide updates on customer performance and business progress.

Key Skills & Requirements
Experience: 5–10 years in Sales, Marketing, or Business Development
Education: BE (Mechanical/Industrial) + MBA (Marketing) - Preferred
Industry Preference: Automobile, Manufacturing, or Technology

Technical & Functional Skills
Proficiency in CRM tools
Advanced Excel skills (Pivot Tables, VLOOKUP, data analysis)
Experience with email automation and digital outreach tools
Hands-on experience with AI tools (ChatGPT, Gemini, or similar)

Core Competencies
Robust communication and interpersonal skills
Analytical thinking and problem-solving ability
Customer-centric mindset
Execution, focus and ownership
Ability to manage multiple stakeholders and priorities

📌 International Sales & Marketing Officer Nagpur (India)
🏢 Glydus
📍 India