Role & responsibilities
Customer Interaction
Handle inbound and outbound calls professionally for international customers.
Greet customers, actively listen, and understand their queries/concerns.
Provide accurate information regarding products, services, policies, or technical support.
Issue Resolution
Diagnose customer issues and offer appropriate solutions within defined timelines.
Escalate unresolved cases to higher support teams when necessary.
Ensure first-call resolution (FCR) whenever possible.
Communication Skills
Maintain transparent, polite, and qualified communication in English (neutral/global accent).
Document all conversations accurately in CRM or ticketing systems.
Follow scripts, processes, and compliance guidelines.

Preferred candidate profile
Excellent verbal communication skills in English (neutral/global accent).
Solid listening skills and ability to understand diverse accents.
Customer handling skills patience, empathy, problem-solving.
Typing & computer skills – ability to multitask (talk + type, use CRM tools).
Sales/Negotiation skills (for outbound/sales process).
Willingness to work in night shifts/rotational shifts (to support international time zones).

📌 International Voice Process Executive Hyderabad
🏢 Wroots Global
📍 Hyderabad