Requirements
Receive, log, track, and monitor IT support requests through the help desk/ticketing system.
Coordinate with Desktop Support, Network, System, and other IT teams for issue resolution.
Monitor ticket status and ensure incidents and service requests are resolved within defined SLAs.
Follow up with support teams on pending and escalated tickets.
Provide regular updates to users regarding the status of their requests.
Prioritize tickets based on urgency and business impact.
Maintain accurate records of incidents, service requests, resolutions, and escalations.
Prepare daily/weekly reports on ticket volume, pending issues, SLA compliance, and resolution status.
Escalate unresolved or critical issues to the appropriate technical team or management.
Coordinate IT support activities for recent joiners, transfers,



and employee exits.
Assist in coordinating hardware/software requirements, installations, replacements, and asset-related requests.
Maintain proper documentation of recurring issues and standard resolutions.
Ensure effective communication between end users, IT support teams, and other stakeholders.
Follow established IT support processes, policies, and procedures.

Pay: ₹100,000.00 - ₹300,000.00 per year

Application Question(s)
What is your current ctc?
What is your expected ctc?
What is your notice period?
Are you comfortable for Borivali location?

Work Location: In person

📌 It Helpdesk Coordinator Borivali
🏢 Indus Systems u0026 Services
📍 Borivali