Job Summary

Responsible for providing day-to-day technical support for POS systems, end-user desktops, printers, and basic network-related issues & visit In office locations to ensure smooth business operations across retail stores.

Key Responsibilities
POS Support: Troubleshoot POS application, billing, login, and transaction-related issues.
Desktop Support: Resolve Windows OS, software, system performance, and end-user technical issues.
Camera Support: Resolving Camera hardware issue and Vendor Coordination for Current Setup installation.
Printer Support: Troubleshoot thermal POS printers, barcode printers, laser printers, and connectivity issues.
Basic Network Support: Troubleshoot LAN, internet connectivity, IP configuration, and network device issues.
End-User Support: Provide technical assistance to store employees and resolve support tickets.




Hardware Support: Install, configure, and maintain desktops, POS terminals, printers, and related peripherals.
Vendor Coordination: Escalate application, hardware, and network issues to Multiple Teams across Multiple Airports at Pan India Level.
Documentation: issue logs, and support documentation.

Required Skills
Basic knowledge of POS applications and retail systems.
Windows desktop and hardware troubleshooting.
Printer installation, configuration, and troubleshooting.
Basic LAN, IP addressing, and network troubleshooting.
Valuable communication and problem-solving skills.
Ability to provide timely support to end users and retail stores.

📌 It Ops Executive Delhi
🏢 Visalakshi Marketing
📍 Delhi