Interview Mode : Weekend Walkin drive (Face to Face ) /n Interview Date : 19-Sep-26(Saturday ) /n Note : Only candidates currently located in Chennai should apply. /n Role : ITSM - Service Management /n Experience : 5 to 12 Years /n Location : Chennai /n Must-Have /n /n
Platform Development & Configuration

/n
Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.

/n
Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.

/n
Customize Service Portal and CMS components for enhanced user experience.

/n
Perform instance management, update set promotion, and release coordination.

/n
Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.

/n
Integrate ITSM processes with CMDB and Service Catalog.

/n
Implement SLA definitions, escalation rules, and reporting dashboards.

/n
Configure MID Servers, credentials, probes,



and sensors for Discovery.

/n
Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis.

/n
Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.

/n
Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.

/n
Implement and maintain Hardware and Software Asset Management modules.

/n
Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.

/n
Configure and support Security Incident Response and Vulnerability Response modules.

/n
Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.

/n
Automate threat intelligence workflows and remediation processes.

/n

📌 Itsm Service Management Tiruchirappalli
🏢 Tata Consultancy Services
📍 Tiruchirappalli