Assistant Manager – Inside Sales

Experience: 3–6 years

Location: Andheri

Industry: international BPO

Shift: US Shift / Adaptable as per business requirements

Job Summary

We are looking for a highly motivated and result-oriented Assistant Manager – Inside Sales to lead our inside sales function with a strong focus on US clients and international markets. The ideal candidate should have excellent communication skills, experience in lead generation and outbound sales, and the ability to manage and motivate a sales team to consistently achieve business targets.

Key Responsibilities

- Manage and drive the Inside Sales team to achieve monthly and quarterly revenue and lead-generation targets.
- Handle US-based clients/prospects and develop strong professional relationships with international customers.
- Generate qualified leads through cold calling, email campaigns, LinkedIn, databases, and other outbound channels.
- Manage the complete lead-generation and inside-sales cycle, from prospecting and qualification to appointment setting/conversion.
- Set individual and team targets, track performance, and ensure achievement of defined KPIs.
- Monitor daily sales activities, call volumes, lead quality, conversions, and pipeline performance.
- Coach, mentor, and motivate team members to improve productivity and sales performance.
- Conduct regular team meetings, performance reviews, and one-on-one feedback sessions.
- Work closely with the sales and business development teams to maintain a healthy sales pipeline.




- Prepare and present regular reports on team performance, lead generation, conversions, and revenue.
- Understand US market requirements and maintain a strong customer-centric approach.
- Ensure high standards of professional communication, follow-up, and customer engagement.
- Identify opportunities for process improvement and implement effective sales strategies.

Desired Skills & Qualifications
- Bachelor’s degree in Business, Marketing, Management, or a related field.
- 3–6 years of experience in Inside Sales / B2B Sales / Lead Generation, preferably with international exposure.
- Experience handling US clients or international markets is highly preferred.
- Proven experience in team handling and target-driven sales environments.
- Excellent verbal and written communication skills, with strong English proficiency.
- Strong interpersonal, negotiation, persuasion, and relationship-management skills.
- Comfortable working in US time zones/shifts.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM tools, MS Excel, and sales reporting.
- Ability to work under pressure and consistently meet or exceed targets.
- Self-motivated, energetic, and highly customer-focused.

Key Performance Indicators (KPIs)
- Lead generation and qualification
- Sales conversion rate
- Monthly/quarterly revenue achievement
- Team target achievement
- Call and activity metrics
- Pipeline growth and quality
- Client engagement and retention
- Individual team productivity

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