– Assistant Manager Credit Dispute

Location: Nagpur, Maharashtra

Employment Type: Full-Time

Department: Operations – Credit Bureau Disputes / Consumer Banking

Reporting To: Operations Manager

Job Summary

We are seeking an experienced and detail-oriented Credit Dispute Specialist to join our Operations team in Nagpur . The ideal candidate will be responsible for investigating, analyzing, and resolving credit bureau reporting disputes while ensuring compliance with regulatory and organizational requirements. This role requires strong analytical skills, decision-making ability, and expertise in credit bureau reporting and dispute resolution processes.

Key Responsibilities

Dispute Resolution

- Review, investigate, and resolve credit bureau reporting disputes within established SLAs.
- Conduct detailed account analysis to determine the validity of disputes.
- Ensure accurate reporting and correction of consumer credit information.
- Escalate complex cases as required and provide timely resolutions.

Credit Bureau Reporting

- Maintain robust knowledge of credit bureau data distribution and reporting processes.
- Review credit attributes to ensure accurate coding and reporting.
- Interpret credit bureau data for use in credit-related decisions.
- Ensure compliance with credit reporting guidelines and regulatory requirements.

Customer Service & Documentation

- Respond to customer inquiries regarding credit reporting and dispute status.
- Enter and maintain dispute records in the dispute tracking database.
- Maintain appropriate documentation for all dispute investigations and resolutions.




- Support audit and compliance requirements through accurate record keeping.

Systems & Tools

- Utilize systems and applications including:
- Salesforce
- Hogan
- Mobius
- FICO
- eOSCAR
- Perform research and analysis using internal and external tools.

Required Qualifications

- Bachelor's Degree in Commerce, Business Administration, Finance, Banking, or related field.
- 2-5 years of experience in Credit Bureau Reporting, Credit Disputes, Consumer Lending, Banking Operations, or Financial Services.
- Experience handling consumer credit reporting disputes is preferred.

Required Skills

- Strong knowledge of Credit Bureau Reporting and Dispute Resolution processes.
- Good understanding of consumer credit reporting regulations.
- Excellent investigative and problem-solving abilities.
- Strong analytical and decision-making skills.
- Ability to work independently and handle multiple priorities.
- Strong verbal and written communication skills.
- High attention to detail and accuracy.

Preferred Skills

- Experience with Salesforce, Hogan, Mobius, and FICO platforms.
- Knowledge of credit risk and consumer lending processes.
- Experience in a banking, financial services, or credit operations environment.

Key Competencies

- Investigation & Root Cause Analysis
- Critical Thinking
- Decision Making
- Customer Focus
- Attention to Detail
- Time Management
- Team Collaboration
- Compliance Orientation

Work Location ? Nagpur, Maharashtra

Immediate joiners and candidates with Credit Bureau Dispute experience will be preferred.

📌 Assistant Manager (Nagpur)
🏢 HCLTech
📍 Nagpur