Handling communications with the customer by providing root cause analysis.
Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
Handling cross-functional departmental management to ensure smooth customer experience
Front end customer interactions for policy servicing queries , requests and complaints for HNI/NRI customers
- Improve Servicing TAT, VOC Scores and reduce Policy Servicing complaints for HNI Customers
- Adherence to resolution quality parameters and ensuring Nil observations in SDA and Concurrent Audit