Required Skills HR Analytics

HRIS

Payroll Governance

Advanced Excel

Stakeholder Management

Workforce Planning

Talent Management

Employee Relations

Compliance

Performance Management

Change Management

Preferred Skills HR Transformation

HR Technology Implementation

Process Automation

About the Role The Assistant General Manager – Human Resources will lead the India HR function and ensure that people strategies support business growth, operational stability, employee engagement, compliance, and organizational performance.

This role will serve as a strategic advisor to senior leadership and Operations while overseeing the full employee lifecycle, including workforce planning, talent management, employee relations, performance management, payroll governance, HR operations, compliance, employee engagement, and organizational development.

The ideal candidate will combine strong strategic HR leadership with hands-on operational execution in a fast-paced, high-volume BPO, ITES, shared services, or similar workplace.

Requirements

- Bachelor’s degree in Human Resources, Business Administration, Psychology, Labor Relations, Law, or a related discipline.
- Minimum of 12 years of progressive Human Resources experience.
- Minimum of 7 years of experience in a senior HR leadership role.
- Significant experience in BPO, ITES, shared services, contact center, or another high-volume environment.
- Proven experience leading HR teams and supporting a large employee population.
- Strong experience in employee retention, employee relations, compliance, workforce planning, and organizational development.
- Experience working directly with senior leadership and Operations.
- Strong knowledge of Indian labor laws and statutory HR compliance.
- Experience with HR analytics, HRIS, payroll governance, and advanced Excel.
- Strong business judgment, integrity, confidentiality, and decision-making skills.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced operational environment.

Responsibilities
1. HR Strategy and Business Partnership

- Develop and implement the India HR strategy in alignment with global business objectives.
- Advise senior leadership and Operations on workforce planning, organizational structure, employee relations, retention, productivity, and people-related risks.
- Translate business priorities into practical HR programs, policies, and workforce initiatives.
- Participate in leadership reviews and provide data-driven HR recommendations.
- Ensure HR decisions balance employee welfare, operational requirements, client needs, compliance, and financial sustainability.

1. Workforce Planning and Talent Management

- Lead workforce planning based on business forecasts, client requirements, attrition, and growth projections.




- Partner with Recruitment, Operations, Training, Finance, and other functions to ensure timely and cost-effective staffing.
- Oversee high-volume onboarding, induction, internal mobility, talent deployment, and succession planning.
- Monitor hiring quality, joining ratios, early attrition, time-to-fill, and time-to-productivity.
- Ensure workforce requirements are properly approved, documented, and aligned with business needs.

1. Retention, Engagement, and Employee Experience

- Develop retention strategies and targeted action plans for critical roles, teams, and accounts.
- Analyze attrition by tenure, manager, account, shift, role, and reason.
- Lead employee engagement surveys, pulse checks, focus groups, skip-level meetings, and recognition programs.
- Partner with Operations to address leadership practices, career opportunities, scheduling, workload, and other attrition drivers.
- Measure the impact of engagement initiatives on retention, attendance, productivity, and employee satisfaction.

1. Performance and Organizational Development

- Lead performance management, appraisal cycles, calibration, and goal-setting processes.
- Ensure employee KPIs are aligned with business objectives and client service-level requirements.
- Oversee Performance Improvement Plans and ensure fair, consistent, and documented implementation.
- Strengthen manager capability in coaching, feedback, documentation, and performance conversations.
- Partner with Learning and Development on leadership, behavioral, technical, and compliance programs.
- Lead talent reviews, succession planning, career development, and identification of high-potential employees.

1. Employee Relations

- Oversee grievances, disciplinary matters, workplace investigations, complaints, and employee conflicts.
- Ensure cases are handled objectively, confidentially, consistently, and within defined timelines.
- Guide leaders and HR team members on due process, documentation, corrective action, and policy application.
- Lead sensitive investigations involving misconduct, harassment, retaliation, confidentiality, or leadership concerns.
- Identify recurring employee-relations risks and implement preventive measures.
- Coordinate with legal counsel when required.

1. Compliance and Risk Management

- Ensure compliance with Indian labor laws, statutory requirements, employment standards, and HR policies.
- Oversee compliance relating to PF, ESI, gratuity, professional tax,



statutory records, night-shift operations, transportation, workplace safety, and employee protection requirements.
- Lead HR compliance audits and ensure timely completion of corrective actions.
- Maintain audit-ready employee records, contracts, policies, statutory documentation, and filings.
- Review and update HR policies based on legal, operational, and organizational requirements.
- Ensure HR and employee-service vendors meet statutory and contractual obligations.

1. Payroll, Compensation, and Benefits

- Provide governance over payroll, incentives, allowances, deductions, benefits, and statutory contributions.
- Establish payroll validation, reconciliation, approval, and exception-management controls.
- Partner with Finance, Payroll, Operations, and HRIS teams to ensure accurate and timely payroll processing.
- Resolve payroll discrepancies and implement corrective and preventive actions.
- Support compensation benchmarking, salary reviews, promotions, retention adjustments, and benefits recommendations.
- Ensure compensation practices support internal equity, market competitiveness, and approved budgets.

1. HR Operations, Systems, and Analytics

- Lead HR Operations and ensure accurate and timely employee lifecycle administration.
- Maintain strong data governance, confidentiality, access controls, and record accuracy.
- Drive effective use of HRIS, payroll, attendance, recruitment, learning, and performance systems.
- Automate HR processes and improve service delivery efficiency and turnaround times.
- Develop dashboards covering headcount, hiring, attrition, absenteeism, performance, payroll, engagement, and compliance.
- Use workforce analytics to identify trends, forecast risks, and support leadership decisions.

1. Change Management and Culture

- Lead the people component of restructuring, growth, system implementation, policy changes, and organizational transformation.
- Develop communication, training, stakeholder engagement, and adoption plans.
- Promote organizational values, ethical standards, inclusion, accountability, and professionalism.
- Support leadership in strengthening organizational structure, role clarity, collaboration, and employee trust.

1. HR Team Leadership

- Lead and develop the India HR team across HR Operations, Employee Relations, Engagement, Compliance, Payroll Support, and related functions.
- Establish clear responsibilities, service standards, priorities, and performance measures.
- Coach HR team members and strengthen their technical, leadership, and business-partnering capabilities.
- Ensure appropriate workload allocation, cross-training, succession planning, and business continuity.
- Promote a culture of responsiveness, accuracy, confidentiality, professionalism, and ownership.

📌 Assistant General Manager – Human Resources (Vadodara)
🏢 Office Beacon
📍 Vadodara