CBRE is looking for an experienced and service-oriented Assistant Facility Manager Soft Services to manage soft services operations at a client site in Kurla/Powai, Mumbai.

The incumbent will be responsible for the day-to-day management of housekeeping, pantry, pest control, waste management, front-office/support services and other facility soft services, while ensuring adherence to agreed SLAs/KPIs, quality standards, client expectations, safety requirements, and operational processes.

The ideal candidate should have hands-on experience managing a large corporate/commercial facility, outsourced manpower, multiple vendors and client stakeholders, with a robust focus on service quality and employee experience.

Key Responsibilities

- Soft Services & Facility Operations

- Manage end-to-end soft services operations, including housekeeping, pantry services, pest control, waste management, hygiene and sanitation, common-area upkeep and other support services.
- Ensure all areas of the facility are maintained to agreed cleanliness, hygiene and presentation standards.
- Conduct regular facility rounds and identify service gaps, housekeeping deficiencies and maintenance concerns.
- Ensure timely closure of observations and client/user complaints.
- Monitor daily deployment and productivity of outsourced manpower.
- Ensure required consumables, cleaning materials and equipment are adequately maintained without unnecessary inventory buildup.
- Coordinate with technical/facility teams wherever operational issues require cross-functional support.

2. Housekeeping Management
- Supervise housekeeping operations across workstations, meeting rooms, washrooms, common areas, reception areas, cafeterias/pantries and other assigned spaces.
- Establish and monitor housekeeping schedules, checklists and periodic deep-cleaning activities.
- Monitor cleaning standards, equipment usage and chemical consumption.
- Ensure cleaning chemicals are appropriately labelled,



stored and handled as per applicable safety requirements and site procedures.
- Conduct regular quality inspections and ensure corrective actions are completed within agreed timelines.

3. Vendor & Manpower Management
- Manage third-party service providers and outsourced manpower deployed at the site.
- Monitor attendance, grooming, discipline, training, deployment and performance of vendor staff.
- Conduct regular vendor performance reviews against agreed SLAs and KPIs.
- Validate manpower deployment and vendor documentation before processing service confirmations/invoices as applicable.
- Escalate absenteeism, service gaps and repeated performance issues to the respective service partners.
- Ensure adequate staffing and backup arrangements for business continuity.

4. Client & Stakeholder Management
- Act as a key point of contact for the client's day-to-day soft services requirements.
- Maintain professional relationships with client representatives, employees, vendors and internal CBRE stakeholders.
- Attend operational/client review meetings and provide updates on service performance, open issues and improvement initiatives.
- Respond promptly to service requests and ensure effective closure.
- Maintain high levels of customer satisfaction through proactive communication and service delivery.

5. SLA, KPI & MIS Management
- Monitor soft services performance against contracted SLA/KPI requirements.
- Maintain daily, weekly and monthly operational reports.
- Prepare and share MIS covering areas such as:
- Manpower deployment
- Housekeeping performance
- Helpdesk/service requests
- Complaints and closures
- Consumables
- Vendor performance
- Pest-control schedules




- Waste management
- Training and toolbox talks
- Audit observations and action closure

- Track recurring issues and implement corrective and preventive actions.

6. Audit, Compliance & Documentation
- Maintain site records, checklists, registers, vendor documentation and operational reports in an audit-ready manner.
- Support internal, client and operational audits.
- Ensure vendor staff follow site-specific EHS, security and operational procedures.
- Ensure timely closure of audit observations.
- Monitor statutory/vendor compliance documentation applicable to services and manpower in coordination with relevant teams.

7. Health, Safety & Environment
- Promote safe working practices among soft services personnel.
- Conduct or coordinate regular toolbox talks and safety awareness sessions.
- Report unsafe acts, unsafe conditions, incidents and near misses in accordance with site procedures.
- Ensure appropriate PPE is used by service staff wherever required.
- Support waste segregation and sustainability initiatives at the facility.

8. Cost & Consumable Management
- Monitor consumption of housekeeping chemicals, toiletries, pantry supplies and other soft services consumables.
- Maintain appropriate stock levels and regularly review usage trends.
- Identify opportunities for cost optimisation without compromising service standards.
- Coordinate with vendors and internal procurement teams for operational requirements, wherever applicable.
- Support validation of vendor bills against actual manpower/service delivery and agreed commercial terms.

Desired Candidate Profile
- Graduate in any discipline.
- 5–8 years of relevant experience in Facility Management/Soft Services, preferably in a corporate office, commercial building, IT/ITES, BFSI, real-estate or large managed facility.
- Candidates residing in or having convenient connectivity to Kurla/Powai and nearby Mumbai locations would be preferred.

📌 Assistant Facility Manager Soft Services - CBRE, client Kurla/Powai (Mumbai)
🏢 Cbre
📍 Mumbai