Job Summary

Overview Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

Responsibilities
Lead standard documentation and process change requests, own updates to process guides, scripts, documents, letters, playbooks and knowledge content in line with GCOE standards.
Maintain delivery control through worklists, trackers, change logs, approval records and version history.
Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.
Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity.
Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business Systems and operational SMEs.
Escalate risks, blockers, overdue actions,



quality issues or control gaps through the appropriate GCOE or UK Process Excellence route.
Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

Qualifications
Degree Bachelor Master
Licenses/Certificates: Insurance Certification will be the additional advantage
Work Experience: Graduate with minimum 3 to 4 years of experience in an Insurance domain
Experience in PC - Policy Issuance/Underwriting would be preferred
Insurance certification - positive to have
Transition/onboarding of service - valuable to have
Onshore travel experience - positive to have

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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