Position Name: Mainframe Level 2 Production Support Engineer

Location: Bangalore, Pune, Mumbai, Chennai

Experience: 4+years

About BinQle

BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary

Provide Level 2 mainframe production support, troubleshoot complex issues, and ensure productive and secure application operations. Collaborate with cross-functional teams and handle escalated incidents and technical queries.

What Youll Do
Troubleshoot and resolve complex mainframe production issues to minimize downtime
Provide technical support and implement fixes for application problems
Manage incident communication and updates to users
Optimize performance and monitor application health
Create and maintain documentation for supported applications
Work with cross-functional teams to proactively address support issues




Handle escalated issues from Level 1 support
Coordinate or perform hardware repairs and software installations
Address configuration and break/fix issues

What We re Looking For (Must-Haves):
Experience with COBOL, JCL, VSAM, DB2 for application support
Proficiency in FileAid, FileManager, FileMaster for file management
Familiarity with Changeman, Endevor for package management and deployment
Knowledge of SAR for job viewing and SFTP for secure file transfer
Excellent verbal and written communication skills

Positive to Have (Optional - only if mentioned):

As per requirement

Qualifications

As per requirement

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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