Explore opportunities to build knowledge and support the group while engaging in problem solving discussions- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully
- Join us in this exciting journey and contribute to a agile and supportive workplace
- Ensure production systems are available and operating according to defined Service Level Agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively
- Establish disaster recovery procedures to safeguard critical operations
- Maintain data retention practices in alignment with organizational standards
- HERE''S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management
- A minimum of 0 of experience in relevant related skills
- Bachelor''s Degree in relevant field of studies
- BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving
- Intermediate proficiency in communication
- Advanced proficiency in customer service
- Intermediate proficiency in incident management
- Beginner proficiency in process improvement
- Qualification
📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram
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