Position : Application Functional Support

Experience: 7 to 10 Years

Notice period: Immediate to 15 Days (Not more than)

Location: Chennai

Type Of interview : F2F Interview (Final Discussion)

Responsibilities:

- Provide functional and application support to business users.
- Manage incidents, service requests and change requests using ServiceNow.
- Gather and document business requirements, process flows, use cases and acceptance criteria.
- Coordinate with IT Production, developers, security teams and third-party vendors.
- Coordinate testing/UAT and perform application cross-checks.
- Support application migrations, upgrades and enhancements.
- Monitor implemented changes and collect business feedback.
- Coordinate Access Management and security onboarding.
- Work closely with central/regional IT teams for application support.

Required Skills





- 7+ years of experience in Application Support / IT Operations / Functional IT.
- Strong experience in ServiceNow ITSM.
- Experience in Incident & Change Management.
- Knowledge of IT Production / IT Infrastructure.
- Understanding of Application Lifecycle Management (ALM).
- Knowledge of Cloud Computing and Cloud Monitoring Tools.
- Experience in Functional Analysis, Requirement Gathering and UAT/Testing.
- Solid communication and stakeholder management skills.
- English communication is mandatory; German/French is an advantage.

If any one interested can share the profiles to "[email protected]"

📌 Application Functional Support (Chennai)
🏢 Kiya.ai
📍 Chennai