? Job Details at a Glance ? Location Lucknow, Uttar Pradesh, India ? Company HCLTech ? Experience 0-2 years ? Qualification Graduate in any discipline

- IT or Computer Science preferred ? Eligible Batch 2022, 2023, 2024, 2025 ? Job Type Full Time ? Salary ₹3–₹5 LPA ? Industry Operations ? Key Skills ServiceNow Zendesk ticketing systems remote-desktop support tools Analyst – Support &
- Operations at HCLTech — Full Details &

How to Apply HCLTech is seeking fresh graduates for the Analyst – Support &
- Operations role in Lucknow, Uttar Pradesh, India , where you'll gain practical experience with industry-standard tools like ServiceNow and Zendesk

- This position is a key opportunity for those looking to kickstart their careers in operations and technical support. The demand for technical support roles is rising as companies increasingly rely on digital solutions, making this Analyst – Support &
- Operations position crucial for HCLTech 's operational efficiency. As a global leader in technology services, HCLTech is well-positioned to offer a robust platform for career growth in this evolving field. Founded in 1976 , HCLTech is recognized for its commitment to innovation and employee development. With over 200,000 employees across 50 countries , the company fosters a culture that prioritizes collaboration and continuous learning, making it an ideal employer for aspiring professionals in the tech sector. This role is perfect for 2022, 2023, 2024, 2025 graduates with a Graduate in any discipline
- IT or Computer Science preferred background and 0-2 years experience
- The salary for this position ranges from ₹3–₹5 LPA , making it an attractive entry point into the industry. In this role, you'll work with essential skills such as ticketing systems and remote-desktop support tools , which will open doors to advanced positions in tech support and operations management. This experience not only enhances your technical expertise but also significantly boosts your employability in the competitive job market. ? Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role &

Responsibilities The core mission of the Analyst – Support &
- Operations role at HCLTech is to deliver exceptional first-level technical support, ensuring efficient issue resolution and enhancing customer satisfaction through effective communication. Provide first-level technical support via Zendesk , ensuring timely issue resolution and maintaining high customer satisfaction ratings. Diagnose hardware, software, and network-related problems using remote-desktop support tools for effective troubleshooting and resolution. Collaborate with cross-functional teams, including IT and customer service, to escalate unresolved issues efficiently and maintain service-level agreements (SLAs). Maintain SLAs by resolving support tickets within specified timelines, ensuring a consistent and high-quality customer experience. Take ownership of service requests, documenting solutions in the knowledge base for future reference and continuous improvement. Document solutions and communicate effectively with customers, enhancing their experience and understanding of technical issues. Resolve client-facing issues through proactive problem-solving, ensuring a positive customer experience and fostering long-term relationships. This role promotes an ownership culture, allowing you to directly impact customer satisfaction and operational efficiency through your contributions.

Required Skills &
- Technical Competencies The skill profile for this role emphasizes technical competencies essential for providing effective support and operations management.

Technical Skills

ServiceNow — entry — essential for tracking service requests and managing incidents effectively within the support framework. Zendesk — entry — utilized for live chat support, enabling real-time communication with customers to resolve issues promptly. Technical troubleshooting — entry — critical for diagnosing and resolving hardware and software issues on a daily basis.

Network fundamentals — entry — necessary for understanding connectivity issues, enhancing your ability to provide comprehensive support. Written communication — entry — evaluated through customer interactions, ensuring clarity and professionalism in all correspondences. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and familiarity with the tools mentioned.

Eligibility Criteria





This role is designed for recent graduates and entry-level professionals eager to start their careers in technical support and operations. Graduates in any discipline are welcome; a degree in IT or Computer Science is preferred. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing fresh graduates to apply.

The role is tailored for candidates with 0-2 years of experience, making it ideal for recent graduates. A minimum academic performance of 60% is preferred, ensuring candidates have a solid foundational knowledge. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge in the application process.

Documentation &

- Portfolio Requirements Ensure your resume is clear and concise, including your educational background, relevant skills, and any projects or internships that demonstrate your technical capabilities.

Pro tip: Highlight any practical experience with ServiceNow or Zendesk in your application to stand out as a strong candidate for this role.

Salary for Analyst – Support &

- Operations at HCLTech ? Compensation ₹3–₹5 LPA The advertised compensation for the Analyst – Support &
- Operations role at HCLTech is ₹3–₹5 LPA
- The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage.

Recommended

Courses &
- Preparation Tips for Analyst – Support &
- Operations Upskilling with the right resources significantly enhances your chances of selection for the Analyst – Support &
- Operations role at HCLTech

- Recommended Courses &

- Resources Zendesk — Mastering this tool is essential for effective ticket management and customer support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply.

Common

Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Analyst role. ❌ Neglecting to research HCLTech — Understand the company's values and culture. ❌ Overlooking clear communication — Essential for the application process and role. ❌ Submitting a generic cover letter — Address the specific responsibilities of the position. ❌ Ignoring application deadlines — Timely submission is crucial for opportunities. ❌ Not preparing for common interview questions — Focus on technical support and customer service queries.

Before You

Apply — Checklist ✅ Research HCLTech to understand its culture and values before applying. ✅ Tailor your resume to include relevant skills and experiences that match the . ✅ Prepare a cover letter that specifically addresses the Analyst role and your interest in HCLTech. ✅ Double-check application deadlines to ensure timely submission. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Practice common interview questions related to technical support and customer service. ✅ Follow up on your application status after submission to express continued interest. ✅ Network with current or former employees to gain insights into the company and role.

Resume

Tailoring &
- ATS Keywords for Analyst – Support &
- Operations Optimizing your resume for ATS is crucial for standing out in the application process for the Analyst – Support &
- Operations role. ATS Keywords to Include Technical support ServiceNow Zendesk Ticketing systems Remote-desktop support Customer service Problem-solving Multitasking Hardware troubleshooting Software troubleshooting Network fundamentals Written communication Resume Tips for This Role Highlight relevant technical skills such as ServiceNow and Zendesk to align with the job requirements. Emphasize any customer service experience, showcasing your ability to handle client interactions effectively. Include projects or internships related to technical support to demonstrate practical experience. Optimize your resume for ATS by using keywords from the to increase visibility. Avoid including unrelated work experience that does not pertain to the role of Analyst – Support &
- Operations. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers.

Pro tip: Do not include unrelated work experience in your resume for this role.

How to Apply for Analyst – Support &





- Operations at HCLTech Apply Now — HCLTech Visit the HCLTech careers portal and locate the Analyst – Support &
- Operations job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended.

Apply

Now — HCLTech NexisGrow.com does not charge any fees for job applications. HCLTech Founded in 1976 , HCLTech has evolved into a significant player in the global IT services industry, with its headquarters located in Noida, India
- The company operates in over 50 countries , employing more than 200,000 professionals who contribute to its expansive reach and influence in the technology sector. HCLTech specializes in a variety of services, including IT services , digital transformation , and engineering services
- The company is recognized for its innovative solutions, such as ServiceNow and Zendesk , which enhance operational efficiency and customer satisfaction across diverse industries.

The work culture at HCLTech is highly rated, with a score of 4.0 on Glassdoor , reflecting its focus on employee growth and development. The company offers numerous training programs and initiatives aimed at fostering a supportive environment, which has earned it accolades such as the Great Place to Work certification. Recently, HCLTech announced a strategic partnership with a leading cloud provider, aimed at enhancing its service offerings and expanding its technological capabilities.

This initiative underscores the company's commitment to innovation and its proactive approach to adapting to market demands. For freshers in Operations, HCLTech serves as an excellent launchpad for a successful career. The company provides unparalleled exposure to industry-standard tools, including remote-desktop support tools and ticketing systems , equipping new employees with the skills necessary to thrive in the technology landscape.

Company Details Industry Operations Location

Lucknow, Uttar Pradesh, India Connect With Us Careers Apply Now Website ? careers.hcltech.com Frequently Asked Questions Interview

- Role

- Salary
- Growth ? Who can apply for Analyst – Support &

- Operations at HCLTech?

Eligibility

Tap to expand + Answer Candidates with Graduate in any discipline
- IT or Computer Science preferred and 0-2 years experience are eligible.

Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role?

Skills Tap to expand + Answer Key skills: ServiceNow, Zendesk, ticketing systems, remote-desktop support tools. Strong fundamentals and practical project experience matter most. ? What is the salary for this position?

Salary Tap to expand + Answer Compensation: ₹3–₹5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at HCLTech?

Interview

Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite?

Work Mode

Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role?

Growth

Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply?

Application

Tap to expand + Answer Apply via the official link in How to Apply section.

Highlight: ServiceNow, Zendesk, ticketing systems, remote-desktop support tools. ? Is there a probation period?

Probation

Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Analyst – Support &

- Operations interview?

Preparation

Tap to expand + Answer (1) Core concepts of ServiceNow, Zendesk, ticketing systems, remote-desktop support tools, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) HCLTech research, (5) Clear communication. ? What is the work culture like at HCLTech?

Culture

Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. ? Explore More on NexisGrow More jobs in Lucknow Browse all Non-Tech jobs More jobs at HCLTech Work From Home jobs Ready to Apply? Don't Miss This Prospect!

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