- AWS Services: o Amazon Connect o AWS Lambda o DynamoDB o S3 o API Gateway o IAM
- Conversational AI: Amazon Lex
- Integration: REST APIs, CTI integrations with CRM tools
- Scripting/Programming: Basic knowledge of Python (preferred) Nice-to-Have Skills
- Experience with CloudFormation or Terraform
- Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
- Exposure to CloudFront, Cognito is an added advantage Implement API-based integrations using API Gateway for external system connectivity
- Enable energetic routing and personalization using customer data and backend systems