• Written Communication: Answer customer queries, resolve complaints, and provide information via live chat, social media, or email with proper grammar and etiquette.
Data Management: Accurately input, update, and maintain customer records or transaction details in company software.
Multitasking: Handle multiple live chat sessions simultaneously or manage a designated queue of email tickets.
Problem Solving: Follow standard operating procedures (SOPs) to troubleshoot issues, escalating complex cases to senior teams when necessary.
Target Adherence: Meet performance metrics such as Average Handle Time (AHT) for chats, First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
• Education:



Graduate or diploma holder in any stream (specific back-office roles like medical billing may prefer arts/science backgrounds).
Typing Skills: High typing speed and accuracy, typically a minimum of 30 to 35 words per minute (WPM).
Language Proficiency: Solid written and reading comprehension skills in English.
Technical Literacy: Basic proficiency in computers, MS Office (Word & Excel), and familiarity with CRM tools like Zendesk or Salesforce.

Pay: ₹19,274.00 - ₹28,524.00 per month

Work Location: In person

📌 Non Voice Process Chennai
🏢 DESIGN DIRECT FZ
📍 Chennai