Job Title : Operation Manager The role involves managing day-to-day MEP service operations, coordinating Technicians and Agency Partners, monitoring service quality and team performance, handling operational issues, and ensuring smooth and timely service delivery.

Key Responsibilities
Manage daily MEP operations across assigned clusters and projects.
Allocate resources and monitor service quality, progress, KPIs, and SLAs.
Handle major incidents and conduct root-cause analysis.
Coordinate with Agency Partners, Technicians, Call Centre, and internal teams.
Support recruitment, onboarding, training, and team development.
Monitor team performance and manage employee-related escalations.
Conduct technical, customer service, and platform training.
Oversee operational budgets, partner settlements, and cost efficiency.
Prepare operational reports and maintain required documentation.
Ensure compliance with company policies, standards, and applicable regulations





Job Requirements
Bachelor’s degree in Mechanical/Electrical Engineering or Business Administration.
5–10 years’ experience in MEP, Project Management, or Service Coordination.
Gulf return candidates with relevant experience preferred.
Robust knowledge of MEP systems and services.
Positive leadership, project management, and team-handling skills.
Excellent Malayalam and English communication.
Robust problem-solving and decision-making abilities.
Customer-focused with knowledge of SOP development and implementation.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)
How many years of relevant experience do you have ?

Education
Bachelor's (Preferred)

Willingness to travel
50% (Required)

Work Location: In person

📌 Operation Manager Kozhikode
🏢 Trackpi Private
📍 Kozhikode