Location: India | Work Mode: Remote | Employment Type: Full-Time Contract

Experience: 3+ years of hands-on Airbnb experience

Salary: ₹30,000/month

About the Role

We are looking for an experienced Airbnb Virtual Assistant to manage the day-to-day online operations of our short-term rental properties.

Note : This is not a general VA position . The ideal candidate must have extensive hands-on Airbnb experience and be able to work independently with minimal supervision. If you dont have prior Airbnb VA experience, this role is not for you.

Key Responsibilities

- Manage multiple Airbnb listings, reservations, calendars, and booking settings.
- Handle guest communication from pre-booking inquiries through checkout.
- Respond to guests promptly and professionally and resolve issues effectively.
- Coordinate remotely with local cleaners, maintenance teams, and vendors .
- Monitor upcoming check-ins/check-outs and ensure properties are prepared for guests.
- Optimize listings, including titles, descriptions, amenities, and photos.
- Monitor occupancy, pricing, revenue, reviews, and listing performance.
- Handle Airbnb cancellations, refunds, disputes, Resolution Center cases, and Airbnb Support communications.
- Experienced in Airbnb damage claims , including gathering evidence, submitting claims, and following up through resolution.
- Handle Airbnb review disputes and review removal requests , including preparing supporting documentation and communicating with Airbnb Support.
- Monitor and respond to guest reviews professionally.
- Maintain accurate property records, reports, and operational task lists.




- Identify operational issues and take proactive action before they become guest complaints.

Requirements

- 3+ years of extensive hands-on Airbnb experience.
- Proven experience managing multiple Airbnb/short-term rental listings.
- Fluent in spoken and written English – mandatory.
- Hands-on experience with Airbnb damage claims and review disputes/removal requests.
- Excellent guest communication and customer-service skills.
- Strong understanding of Airbnb policies, host tools, reservations, and listing management.
- Highly organized, detail-oriented, and proactive.
- Ability to work independently and make sound decisions.
- Comfortable working evenings, weekends, and holidays when required.
- Own smartphone with reliable availability for work communication.
- Reliable, high-speed internet connection.
- Own laptop/desktop computer with Microsoft Office (Word, PowerPoint, and Excel).
- Strong computer skills and proficiency with Google Workspace and spreadsheets.

Preferred

- Experience with Vrbo, Booking.com, Hostaway, PriceLabs, or other PMS/channel-management platforms is an advantage.
- Experience managing properties in Canada, USA, UK, or other international markets is highly preferred.

Ideal Candidate

- We are looking for someone who is qualified, proactive, highly organized, fluent in both English and Hindi , and genuinely experienced in Airbnb operations — someone who can manage the portfolio independently rather than requiring constant direction.
- Candidates without significant hands-on Airbnb experience will not be considered

📌 Airbnb Virtual Assistant – Experienced (India)
🏢 Stayfinity
📍 India