This role is for one of Weekday's clients) Min Experience: 15+ years

Location: Pune, Bengaluru

JobType: full-time

We are seeking an experienced AI Solutions Architect to lead the design and delivery of AI-enabled CRM solutions. This role sits at the intersection of business strategy, CRM platform architecture, and applied AI — requiring someone who can partner effectively with business stakeholders, Microsoft, and internal architecture teams to deliver scalable, enterprise-grade solutions.

The ideal candidate brings deep hands-on experience with Microsoft Dynamics 365 , combined with a strong understanding of AI/ML architecture and how it can be embedded into CRM and sales workflows. Candidates without direct Dynamics experience but with strong Sales AI expertise (conversation intelligence, AI-driven sales tools, forecasting/scoring engines) will also be considered.

Requirements Key Responsibilities

- Partner with business stakeholders to translate strategic goals into CRM + AI architecture
- Act as the primary technical liaison with Microsoft, aligning on platform capabilities and roadmap
- Collaborate with enterprise architecture teams to ensure compliance with standards, security, and integration patterns
- Design and oversee delivery of AI-driven CRM capabilities, including:
- AI-powered lead scoring and prioritization
- Conversational AI / Copilot integrations
- Generative AI for customer insights (Azure OpenAI Service)
- Intelligent sales forecasting (Azure Machine Learning pipelines)
- Next-best-action recommendations for sales/service reps
- Customer 360 / unified data architecture across Dynamics 365, Power Platform, Dataverse,



and external systems
- AI-assisted customer service (case routing, sentiment detection, resolution suggestions)
- Agentic workflows orchestrated via Dynamics 365, Power Automate, and Azure AI services
- Define architecture patterns, data flows, and governance standards for secure, scalable AI solutions
- Lead technical design sessions and produce explicit architecture documentation
- Evaluate build-vs-buy trade-offs between native CRM AI features and custom AI/ML development
- Guide implementation teams through delivery, testing, and rollout

Required Qualifications

- 15+ years of overall IT experience, with strong CRM platform expertise
- Hands-on experience with Microsoft Dynamics 365 (preferred)
- Proven track record architecting and deploying AI/ML solutions in enterprise applications
- (If Dynamics 365 not present) Demonstrated Sales AI experience — conversation intelligence, predictive scoring, forecasting tools
- Strong knowledge of enterprise data architecture, integration patterns, and governance
- Excellent communication and stakeholder management skills

Preferred Qualifications

- Microsoft certifications (Dynamics 365, Azure AI Engineer, Power Platform)
- Hands-on with Microsoft's AI stack: Copilot Studio, Azure OpenAI Service, Power Platform AI Builder, Dataverse
- Familiarity with enterprise architecture frameworks (e.g., TOGAF)
- Experience with Power Automate and low-code/no-code orchestration tools
- Background in sales or customer service operations

Must-have skills CRM Integration, Microsoft Dynamics 365

Good-to-have skills

AI/ML, solution architect

📌 AI Solutions Architect - CRM & AI Integration (Bengaluru)
🏢 Weekday AI (YC W21)
📍 Bengaluru