At Skydo, we are looking for a “Team Lead – Payment Operations” to lead our payment-operations associate team. This is a hands-on, execution-first, people-leadership role. You will run day-to-day payment operations and lead a team of payment operations associates to deliver best-in-class TAT, accuracy and customer experience.

What you will do :
Lead a team of operations associates to process payments and setups with optimal TAT, accuracy and payment experience
Own day-to-day payment processing, exception handling, escalations and incident resolution to protect customer satisfaction
Drive team SLAs, quality and productivity; set KRAs, coach and develop associates, and manage capacity and rosters
Liaise with Skydo’s banking and fintech partners’ operations teams to resolve transaction issues quickly
Identify and implement process improvements and automation to reduce manual effort and errors
Set up dashboards and track metrics; report on team and process performance
Coordinate with product, tech, compliance and partnership teams to keep operations running smoothly
Support the operational design and ramp-up of new launches under the Payment Operations Head

You’re a valuable fit if you have:
Proven ability to deliver in operations — owning TAT, accuracy and SLAs in a fast-paced setting




Experience leading or mentoring a team, with a people-first, accountability-driven approach
An automation-first, process-improvement mindset
Discretion, diligence and reliability in executing processes
Customer empathy to ensure a fine balance between process efficiency and customer satisfaction
Solid communication and cross-functional collaboration skills with internal and external stakeholders
Hands-on experience with MS Excel, SQL and BI/Dashboard tools is mandatory

What we’re seeking:
Experience: 4–7 years in operations with a strong hands-on delivery record, preferably at a tech-first company (fintech, payments, quick-commerce, logistics or SaaS ops); 1–2 years leading or mentoring a team preferred.
Education: Engineering, MBA or commerce background; a demonstrated operations delivery track record is valued over pedigree.
Effective communication: clear articulation and active listening across customers, partners and team members.
Analytical proficiency: strong ability to analyse data, understand trends and draw actionables, with a process-improvement orientation.
People management: leading, building and improving your team with defined KRAs and a growth mindset

📌 Payment Operations Team Lead Bengaluru
🏢 Skydo
📍 Bengaluru