Own customer onboarding and platform configuration, translating enterprise requirements into a practical implementation scope and distinguishing essential needs from initial requests.
Build and configure integrations connecting customer identity systems and data sources; validate end-to-end

workflows in the customer workplace.
Develop and ship features across web applications and backend services. Diagnose bugs, implement fixes, and

verify changes through appropriate testing.
Run customer user acceptance testing (UAT): coordinate test cycles, triage and prioritize findings, resolve issues,

and prepare releases for customer sign-off.
Work directly with customer business, IT, and security teams through calls, demonstrations, and implementation

discussions; communicate progress and capture feedback clearly.
Deliver customer training and maintain implementation documentation and troubleshooting guides so users can

operate the product confidently.
Own L1 support for day-to-day questions, configuration issues, and small fixes,



and L3 support for complex

defects requiring codebase investigation, reproduction, and resolution.
Coordinate with the Platform Reliability & Security Engineer on L2 infrastructure escalations and release rollout,

ensuring fixes are validated in the relevant customer setting.

What you will bring
Solid full-stack development experience across frontend and backend systems, ideally with TypeScript and

Node.js.
Enterprise implementation or onboarding experience covering requirements discovery, scope, and

configuration.
Experience running or supporting UAT and prioritizing customer-reported issues under delivery deadlines.
Solid customer-facing communication skills, with a willingness to lead calls, explain technical issues, and train

users.
Ability to solve ambiguous problems and unfamiliar customer-specific integration or configuration challenges

independently.

📌 Principal Product & Implementation Engineer Mumbai
🏢 TalentStack
📍 Mumbai