Role & responsibilities

1. Administrative Operations

- Manage and supervise all non-clinical departments such as Front Office, Security, Housekeeping, Maintenance, Medical Records, Transport, Billing, Canteen, etc.
- Ensure productive OPD & IPD operations and patient flow management.
- Oversee hospital infrastructure management, facility services, and uptime of utilities.

2. Compliance & Quality

- Ensure compliance with statutory regulations, hospital policies, and accreditation standards (e.g., NABH/JCI).
- Implement and monitor SOPs across departments.
- Ensure timely documentation, audits, and reporting as required.

3. Coordination & Communication

- Act as the bridge between clinical and non-clinical teams for seamless functioning.
- Coordinate with doctors, nursing, HR, finance, marketing, and procurement teams.
- Manage vendor relations for outsourced services and contracts (housekeeping, security, ambulance, etc.).

4. Patient Services & Satisfaction

- Maintain high standards of patient care and service quality.
- Handle escalations related to patient grievances and resolve issues swiftly.
- Monitor and improve front desk protocols, admission-discharge processes, and billing processes.

5. Resource & Inventory Management

- Oversee availability of consumables,



supplies, and non-medical equipment.
- Ensure cost-effective utilization of resources and operational budgets.
- Monitor AMCs, equipment maintenance, and facility upkeep.

6. Team Leadership

- Lead, train, and mentor administrative & support staff.
- Conduct performance reviews, staff scheduling, and manpower planning.
- Ensure discipline, grooming standards, and work ethics.

7. Strategic Input

- Support management in planning expansions, new services, or process improvements.
- Participate in hospital development projects and committee meetings.
- Continuously improve operational processes to enhance efficiency and reduce costs.

Preferred candidate profile

- Strong leadership & people management skills
- Excellent communication & interpersonal ability
- Problem-solving & decision-making skills
- Knowledge of hospital operations, compliance, and accreditation standards
- Ability to work in a fast-paced, service-driven environment
- Familiarity with healthcare software / HIS systems
- Experience: 712 years of hospital administration experience (depending on hospital size).
- Experience with NABH/JCI processes preferred.

📌 Administration Head (Jaipur)
🏢 Rungta Hospital
📍 Jaipur