Looking for an experienced Order to Cash (O2C/OTC) qualified to manage end-to-end OTC operations, lead a team, ensure SLA/KPI achievement, and drive process improvement.
Key Responsibilities
Manage end-to-end Order to Cash (O2C/OTC) operations .
Lead and manage teams handling Order Management, Billing, Accounts Receivable, Collections, Cash Application and Dispute Management .
Monitor AR aging, collections, DSO, cash application, billing accuracy and unapplied cash .
Ensure timely and accurate customer invoicing and order processing .
Manage cash application, payment allocation and account reconciliation .
Handle customer disputes, deductions, short payments and billing discrepancies .
Monitor overdue receivables and support collections/escalation activities .
Track SLA, KPI, productivity and quality metrics .
Prepare MIS, dashboards and management reports .
Conduct RCA (Root Cause Analysis) for recurring process issues and implement corrective actions.
Drive continuous improvement, automation and process optimization .
Manage stakeholder/client interactions and resolve escalations.
Ensure compliance with process controls, SOPs and audit requirements .
Conduct team performance reviews, coaching and development.
Manage workload allocation and ensure adequate process coverage.
📌 Process Lead Otc Pune
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.