Process ManagerCREDIT CARD-Hardship Assistance UnitThane - Manage and oversee processes related to credit card hardship assistance.
Responsible for ensuring smooth operations within the hardship assistance unit.
Coordinate with various teams to handle credit card customer issues related to financial hardship.
Monitor and improve process efficiency and compliance within the unit.
Handle escalations and ensure timely resolution of customer concerns.
Work closely with stakeholders to implement best practices and process improvements.
Maintain documentation and reporting related to the hardship assistance processes.
Ensure adherence to banking regulations and company policies in all activities.
Support team members and provide guidance to improve service delivery.
Drive continuous improvement initiatives to enhance customer satisfaction and operational effectiveness.
📌 Process Manager Credit Card Hardship Assistance Thane (India)
🏢 Kotak Mahindra Bank
📍 India
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