Key Responsibilities

Training & Capability Building
Deliver product, process, sales, and refresher training programs for Inside Sales advisors.
Train advisors on consultative selling, need discovery, rapport building, product explanation, objection handling, follow-ups, and closure techniques.
Develop and update training materials, including presentations, scripts, process guides, assessments, role plays, and knowledge resources.
Conduct mock calls, role plays, knowledge checks, and certification assessments for new and existing employees.
Provide focused coaching and retraining for advisors based on performance data, call-audit findings, and business requirements.
Support new hires through nesting and on-the-job training to improve speed to proficiency.
Analyze audit results, customer feedback, conversion trends, and sales- performance data to identify recurring skill and process gaps.
Ensure advisors follow approved sales scripts, pricing/product guidelines, data privacy norms, and customer communication standards.
Prepare daily, weekly, and monthly reports on training completion, audit scores, key errors, compliance trends, and improvement actions.
Track post-training and post-coaching performance to evaluate the impact of interventions.





Key Performance Indicators
Training completion, assessment scores, and recent-hire certification rates
Speed to proficiency and post-training sales productivity
Call quality scores and audit accuracy
Reduction in critical errors and compliance deviations
Improvement in conversion, follow-up adherence, and CRM hygiene
Closure of coaching feedback and performance-improvement plans
Audit productivity and calibration variance
Reduction in repeat complaints and customer escalations

Skills & Competencies:
25 years of experience in sales training, quality assurance, call monitoring, inside sales, telesales, or customer experience.
Solid facilitation, coaching, presentation, and communication skills.
Valuable understanding of inside-sales funnels, sales call flow, conversion levers, and objection handling.
Excellent listening, observation, auditing, and analytical skills.
Ability to analyze data, identify root causes, and recommend practical improvements.
Ability to provide constructive and evidence-based feedback.
Proficiency in MS Excel/Google Sheets; knowledge of reporting and dashboard tools is an advantage.

📌 Process Trainer Inside Sales Indore (India)
🏢 Medibuddy
📍 India