Responsibilities:
Monitor and evaluate customer calls for adherence to quality standards.
Analyze performance metrics and provide constructive feedback to representatives.
Maintain detailed records of call evaluations and contribute to training efforts.
Identify and address root causes of recurring issues in customer interactions.
Collaborate with teams to improve overall call center performance.
Skills and Qualifications:
Robust analytical and listening skills.
Attention to detail and accuracy.
Effective communication and coaching abilities.
Knowledge of call center operations and customer service principles.
Proficient in using performance metrics and data analysis.
Job Type: Full time Pay: ₹18,000.00 - ₹30,000.00 per month