Responsible for driving field collection performance for MIB retail buckets across the assigned region. Manages agencies, ensures compliance, optimizes recovery, and handles escalated customer cases.
Key Responsibilities
Manage regional MIB field collections with focus on bucket-wise recovery.
Allocate accounts, monitor daily follow-ups, and drive rollrate improvement.
Lead and evaluate collection agencies and field executives.
Handle escalations, customer visits, settlements, and dispute resolutions.
Ensure strict compliance with collection guidelines and regulatory norms.
Coordinate legal actions and support SARFAESI/Section 138 processes where relevant.
Review MIS, track KPIs,
and report performance to leadership.
Skills & Competencies
Solid knowledge of retail field collections and agency management.
Valuable negotiation, customer handling, problemsolving skills.
Ability to manage multiple locations and drive outcomes.
Comfortable with MIS, dashboards, and field tech tools.
Experience 610+ years in retail collections with field exposure; regional team/agency management preferred.
Education
Graduate/Postgraduate.
Location
Regional role covering assigned geography
📌 Regional Collection Manager Retail Collections Field Collection Mib Bengaluru
🏢 Yes Bank
📍 Bengaluru
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