(JD) – Reservation Executive

Job Title: Reservation Executive

Department: Reservations / Operations

Location: Noida sector 63

Job Summary The Reservation Executive is responsible for handling customer booking requests, managing reservations, providing travel-related information, and ensuring a seamless booking experience. The role requires excellent communication skills, attention to detail, and the ability to coordinate with suppliers and customers effectively.

Key Responsibilities
Handle inbound and outbound reservation inquiries via phone, email, and online platforms.
Process bookings for flights, hotels, holiday packages, transportation, and other travel services.
Confirm reservations with customers and suppliers.
Maintain accurate reservation records and update booking systems.
Assist customers with itinerary changes, cancellations, and refunds as per company policies.
Coordinate with vendors, hotels, airlines, and transport providers for booking confirmations.
Provide customers with travel information, policies, and documentation requirements.




Resolve customer queries and complaints professionally.
Ensure timely follow-up on pending bookings and payments.
Prepare daily, weekly, and monthly reservation reports.

Required Skills & Qualifications
Graduate
1–3 years of experience in reservations, travel operations, or customer service.
Valuable communication and interpersonal skills.
Knowledge of travel booking systems and MS Office.
Robust organizational and multitasking abilities.
Customer-focused approach with problem-solving skills.

Preferred Skills
Experience in the travel and tourism industry.
Knowledge of domestic and international travel bookings.
Familiarity with CRM and reservation management software.

Pay: ₹18,000.00 - ₹35,000.00 per month

Perks
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Leave encashment
Paid sick time

Work Location: In person

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