Role & responsibilities

Key details
Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects
Location: Pune • Employment type: Full time
Shift: 3pm to 12am (Mexico timing), Consultant should be ready to travel to Mexico

Key activities
Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
Triage, reproduce, perform RCA and implement fixes or workarounds for production issues.
Debug Apex, Triggers, Flows, Visualforce, LWC/Aura and integrations.
Execute hotfixes and coordinate deployments (Change Sets / SFDX / CI) and sandbox management.
Collaborate with middleware/integration teams (APIs, MuleSoft/other) to resolve end-to-end failures.
Create and maintain runbooks, knowledge base articles, and production monitoring dashboards.
Participate in on-call rotation and post-incident reviews; drive preventive measures.

Must be positive in these topics:
Good in communication skills
Debugging skills or positive in key areas in Salesforce like LWC, Flows, Apex

Regards,

Preferred candidate profile

📌 Salesforce Support Engineer Chennai
🏢 Hexaware Technologies
📍 Chennai