Experience: 3+ Years

Location: Noida (Work From Office)

Shift: US Shift / Night Shift

Employment Type: Full time

Job Summary

We are looking for a QuickBooks Online (QBO) Technical Support Specialist with solid accounting knowledge and excellent communication skills to support customers through a voice-based support environment. The ideal candidate should have hands-on experience with QuickBooks Online, bookkeeping, and customer interaction while providing technical and functional assistance to users.

Key Responsibilities
Provide voice-based support to QuickBooks Online customers.
Resolve customer queries related to AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Reports.
Assist customers with QuickBooks Online setup, configuration, troubleshooting, and best practices.
Conduct customer-facing calls and guide users through issue resolution.
Document customer interactions and maintain records in CRM/ticketing systems.
Ensure high customer satisfaction while meeting quality and productivity targets.

Required Qualifications
3+ years of experience in Bookkeeping, Accounting, QuickBooks Online Support,



or Customer Support.
Strong hands-on experience with QuickBooks Online (QBO).
Sound knowledge of AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Statements.
Excellent verbal and written communication skills.
Robust troubleshooting and problem-solving abilities.
Comfortable handling customer calls in a voice support environment.

Preferred Qualifications
QuickBooks Online ProAdvisor Certification (Preferred).
Experience supporting US-based clients/customers.
Prior experience in a Technical Support Center, Contact Center, or Voice Process environment.
Exposure to CRM tools such as Salesforce, Zendesk, or similar platforms.

Key Skills QuickBooks Online (QBO) | Bookkeeping | Accounting Support | Voice Process | Customer Service | AP & AR | Bank Reconciliation | Technical Troubleshooting | CRM Tools | Communication Skills

Candidates with prior experience in QuickBooks Online support and customer-facing voice processes will be highly preferred.

📌 Senior Accountant Noida (India)
🏢 KMK
📍 India