Skills and Competencies
5+ years of hands-on experience as a Salesforce Administrator, with robust knowledge of Salesforce Classic and Lightning platforms.
Solid proficiency in Salesforce CPQ, Salesforce configuration, Power BI, Power Automate, and AI-enabled automation initiatives.
Experience managing Salesforce user setup, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, workflows, flows, approval processes, page layouts, record types, validation rules, reports, dashboards, and mobile administration.
Ability to manage data migration, data quality, deduplication, reporting, dashboarding, and advanced visualization through Salesforce, Power BI, Power Automate, or CRM Analytics. Solid stakeholder management, communication, analytical thinking, problem-solving, and end-user support skills.
Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Agent force Specialist are required.

Education
Bachelors degree in a related field or equivalent practical experience

Responsibilities
Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making.
Customize and configure Salesforce to support evolving business requirements across sales,



marketing, and operations teams.
Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration.
Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making.
Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities.
Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench.
Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption.
Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools.
Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption.

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