Skills & Requirements:
Positive communication skills in English & Hindi
Basic knowledge of MS Office (Excel, Word)
Ability to handle customer queries professionally via calls, emails, WhatsApp, and chat.
Solid problem-solving and interpersonal skills.
Ability to work in a fast-paced e-commerce setting.
Key Responsibilities:
Handle customer inquiries related to orders, deliveries, returns, exchanges, and refunds.
Assist customers with product information, order tracking, and after-sales support.
Coordinate with warehouse and logistics teams for order-related queries.
Update customer interactions and maintain accurate records in the CRM/system.
· Education: Any Graduate or Undergraduate. · Experience: 0–1 year of experience in Customer Support, Customer Service, or a similar role. Fresher’s with excellent communication skills are also welcome.