Key Responsibilities:
Manage and monitor client/society accounts from the central team.
Handle client queries, complaints, and escalations.
Monitor ERP operations, tickets, and SLA performance.
Coordinate with internal teams to resolve customer issues.
Track account performance and ensure timely resolution of issues.
Prepare and maintain MIS reports and account updates.
Identify recurring issues and take corrective actions.
Maintain good client relationships and ensure customer satisfaction.
Support the team in handling critical accounts and escalations.
Guide and support junior CAMs when required.

Required Skills:
Positive client handling and communication skills.
Robust problem-solving and coordination skills.
Knowledge of ERP, ticketing systems, and SLA management.
Valuable Excel/MIS reporting skills.
Ability to handle escalations and multiple accounts.
Team-handling experience is an added advantage.

📌 Senior Central Account Manager Bengaluru
🏢 NoBroker
📍 Bengaluru