Responsibilities
Respond to customer inquiries via phone, email and other communication channels.
Resolve customer complaints and concerns in a skilled and timely manner.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved satisfactorily.
Coordinate with Sales, Logistics, Accounts, and other departments for issue resolution.
Monitor customer orders, deliveries, and service requests.
Prepare customer service reports and analyze customer feedback.
Assist in developing and improving customer support processes.
Support onboarding and training of new customer support team members.
Ensure compliance with company policies, procedures, and service standards.
Meet defined customer satisfaction and response time targets. Required Skills
Excellent verbal and written communication skills.
Fluency in English, Hindi,



and Kannada is mandatory.
Ability to communicate effectively with customers across different regions and language backgrounds.
Strong problem-solving and analytical skills.
Customer-focused attitude with a positive approach.
Solid interpersonal and relationship management skills.
Ability to handle multiple customer interactions simultaneously.
Attention to detail and accuracy.
Team player with the ability to work independently.

Pay: From ₹28,000.00 per month

Advantages
Health insurance
Paid sick time
Paid time off
Provident Fund

Experience
Customer service: 1 year (Required)

Language
Hindi (Required)

Work Location: In person

📌 Senior Executive Bengaluru
🏢 Enagic India Kangen Water
📍 Bengaluru