Senior Manager – Operations (Ocean Freight)

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nJob Purpose:

nResponsible for managing and overseeing Ocean Freight Operations, ensuring effective shipment execution, operational excellence, customer satisfaction and compliance with company procedures.

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nKey Responsibilities:

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Manage end-to-end Ocean Import & Export Operations across assigned locations.
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Lead and monitor regional/branch operations teams and ensure optimum productivity.
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Ensure timely shipment processing, documentation, billing coordination and file closure.
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Monitor operational KPIs, pending shipments, customer escalations and service quality.
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Drive process standardization, operational efficiency and cost control.
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Coordinate with shipping lines, overseas offices, customers and internal stakeholders.
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Identify operational gaps and implement corrective actions.
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Mentor and develop the operations team and support manpower planning.
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Prepare operational MIS and provide regular updates to management.
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nExperience & Qualification:

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Graduate/Postgraduate in Logistics, Supply Chain or related field.
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12–15+ years of experience in Ocean Freight Operations , preferably in freight forwarding/MNC workplace.
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Robust knowledge of Ocean Import & Export processes.
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Excellent leadership, customer management, problem-solving and communication skills.
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📌 Senior Operations Manager Ahmedabad (India)
🏢 Savino Del Bene
📍 India