Experience & Certifications
6+ years of experience in ServiceNow development and implementations.
Robust hands-on experience with ServiceNow SPM / PPM modules.
ServiceNow Certified System Administrator (CSA) Required.
ServiceNow Certified Application Developer (CAD) Required.
Certified Implementation Specialist – SPM/PPM (preferred).
ITIL v3/v4, Secure, or Agile certifications are a plus.
Technical Expertise
Advanced knowledge of ServiceNow scripting and configuration:
Business Rules, Script Includes, Client Scripts
UI Policies, Workflows, Flow Designer
Performance Analytics and Reporting
Integrations and data transformations
Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow