Mandatory Skills
5+ years of hands-on ServiceNow Development experience.
Minimum 3+ years of ITSM CSM implementation/custom development.
Strong expertise in ITSM modules - Incident, Problem, Change, Request and Service Catalog.
Hands-on experience in ServiceNow CSM - Case Management, customer workflows, SLA/Entitlements.
Solid HRSD exposure with Case Management and Employee Service Center.
Excellent hands-on experience with Flow Designer, Workflow and Orchestration.
Solid ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and ACLs.
Experience with Import Sets, Transform Maps, Update Sets, Scheduled Jobs and Email Notifications.
Solid experience in REST/SOAP integrations, IntegrationHub and MID Server.
Good knowledge of Glide APIs and JavaScript.
Experience with Service Portal / Employee Center is preferred.
Solid communication and customer-facing skills.
Ability to work independently, gather requirements and deliver solutions in an enterprise environment.
Preferred
ServiceNow CSA certification.
Experience in customer-facing / government-related projects.
Strong understanding of ITIL processes and Agile/Scrum.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.