You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do li]:list-disc">
Run daily huddles, call reviews and live coaching for 12–18 agents
Own pod-level SLA adherence and recovery targets
Enforce calling policy, disclosure scripts and RBI Fair Practices norms
Partner with QA to close conduct gaps before they become escalations
Report cleanly to clients on performance and audit trails
What we're looking for li]:list-disc">
3+ years in collections, with at least 1 leading a team
Fluency in English plus two regional languages
A genuine belief that empathy and recovery are not in conflict
Comfort with dashboards, QA rubrics and structured reporting
Why KVJ Agile Care We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.
Sound like you?
Send us a short note and your CV. We read every application.
Apply now
About The Role
You'll own a pod of debt management agents — their targets, their coaching, and crucially, their conduct. At KVJ Agile Care, a team lead is judged as much on QA scores and zero-escalation streaks as on recovery numbers.
What you'll do li]:list-disc">
Run daily huddles, call reviews and live coaching for 12–18 agents
Own pod-level SLA adherence and recovery targets
Enforce calling policy, disclosure scripts and RBI Fair Practices norms
Partner with QA to close conduct gaps before they become escalations
Report cleanly to clients on performance and audit trails
What we're looking for li]:list-disc">
3+ years in collections, with at least 1 leading a team
Fluency in English plus two regional languages
A genuine belief that empathy and recovery are not in conflict
Comfort with dashboards, QA rubrics and structured reporting
Why KVJ Agile Care We sell compliance as our product, which means leaders here are backed — not pressured — when they hold the line on conduct. If you've ever been told to hit a number "by any means," this is the opposite of that.
📌 Team Lead — Debt Management Bengaluru (India)
🏢 InsureX360
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.