Role & responsibilities
Oversee day-to-day team operations to meet departmental objectives, service levels, quality standards, and stakeholder expectations.
Lead, coach, and conduct regular 1:1s to drive performance, engagement, and development.
Develop and implement structured training plans for new hires and continuous skill enhancement for existing team members.
Ensure high-quality output through periodic audits and performance reviews.
Manage escalations and conduct root cause analysis to prevent recurrence.
Support the Manager in process optimization, workflow improvements, and execution of annual department goals.
Monitor key metrics (TAT, quality, productivity) and ensure alignment with Sales and Product expectations.
Drive continuous improvement initiatives within the team.
Manage attendance, workforce planning, and operational coverage.
Prepare and contribute to weekly/monthly reporting.
Foster a positive, motivating, and accountable team environment.
Maintain robust cross-functional relationships across all business levels.
Ensure confidentiality and adherence to company policies and standards.

SKILLS & CERTIFICATIONS




Robust customer service orientation with a sense of urgency in responding to internal and external stakeholder needs.
Excellent verbal and written communication skills.
Strong analytical, organizational, and problem-solving abilities with attention to detail.
Ability to prioritize, multitask, and manage deadlines effectively in a fast-paced workplace.
Proven ability to work collaboratively within diverse teams and build consensus across various personality types.
Strong interpersonal skills with the ability to influence and maintain professional relationships.
In-depth understanding of performance metrics and operational KPIs.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Ability to operate effectively under broadly defined policies and exercise sound judgment.
Quick learner with a proactive and inquisitive mindset.

Requirements:
Bachelors Degree in any field, or minimum of 3 years prior work experience
Minimum 3 years as Team Lead
Completed qualified training in a relevant business field, or equivalent combination of education and experience

📌 Team Lead Bengaluru (India)
🏢 Mouser
📍 India