We are hiring Support Executives for an International Non-Voice Process – Chat & Email Support. The role involves handling customer queries through live chat and email, understanding customer concerns, providing accurate and timely resolutions, and ensuring a skilled customer experience.

Key Responsibilities:
Handle customer queries through Live Chat and Email Support.
Understand customer concerns and provide accurate and timely resolutions.
Communicate professionally with international customers.
Handle multiple customer chats efficiently while maintaining service quality.
Respond to customer emails using explicit and professional communication.
Research and verify relevant information before responding.
Create and update support tickets as required.
Follow defined SOPs, SLAs, and customer support guidelines.
Escalate complex or unresolved issues to the appropriate team.
Coordinate with internal teams for issue resolution.
Maintain accurate customer records and confidentiality.
Meet assigned productivity and quality targets.

Candidate Requirements:
Excellent written English communication skills.
Strong grammar, spelling, and English comprehension.




Good computer and internet knowledge.
Valuable typing speed and accuracy; 45 WPM preferred.
Comfortable working with multiple applications and browser tabs.
Customer-focused with good problem-solving and multitasking skills.
Candidates with an e-commerce background/experience will be preferred.
Freshers with excellent written communication skills can also apply.

Job Details:

Experience: Fresher to 2 Years

Location: Malkajgiri, Hyderabad

Work Mode: Work From Office

Shift Timing: 1:00 PM – 9:00 PM

Employment Type: Full time

Qualification: Graduate Preferred

Joining: Immediate / Short Notice Preferred

Preferred Experience: E-commerce | Chat Support | Email Support | Customer Support | Non-Voice Process | International Customer Support | Helpdesk | Back Office Support

Candidates with solid written English communication skills and prior e-commerce customer support experience will be given preference.

Pay: ₹25,000.00 - ₹41,667.00 per month

Work Location: In person

📌 Support Executive International Non Voice Process Malkajgiri
🏢 Managix Technology And Management Services
📍 Malkajgiri