03 Oct
|
Talentstream
|
Bengaluru
03 Oct
Talentstream
Bengaluru
Responsibilities
Support customers via email, phone, and webcasts.
Help customers with product installation, usage, and troubleshooting.
Maintain and update the knowledge base.
Improve support processes and tools.
Work with Support, R&D;, Delivery, and Product teams.
Requirements
Experience in a similar software support role.
Experience with Linux/UNIX settings.
Knowledge of firewall administration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
Experience supporting network security software.
Robust problem-solving and communication skills.
Quick learner and good team player.
Positive written and spoken English.
Able to handle pressure and multiple tasks.
📌 Technical Support Engineer Bengaluru
🏢 Talentstream
📍 Bengaluru