Key Responsibilities:
Handle inbound and outbound calls related to operational requirements.
Coordinate with clients, customers, employees, and internal teams.
Record and update call details, requests, complaints, and follow-ups.
Escalate operational issues to the concerned team for timely resolution.
Follow up on pending requests and ensure closure within the defined timeline.
Maintain daily call logs, reports, and operational records.
Provide accurate information regarding services, schedules, and operational updates.
Coordinate with site teams and supervisors for necessary action.
Support the Operations team with day-to-day coordination and administrative activities.
Ensure qualified communication and a positive customer experience.
📌 Telephone Operator Bengaluru
🏢 ISS India
📍 Bengaluru
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